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Insurance underwriters work for insurance companies or for a syndicate at Lloyd’s. What insurance underwriters do assess risks presented by clients on proposal forms or through negotiations with their brokers evaluate information given and ask more detailed questions where necessary make use of information available from actuaries take further expert advice in certain cases, eg from medical pract…

nsurance brokers work with clients (whether individuals or companies) to find the right protection for the risks they have. What insurance brokers do look for the best possible cover at the best possible price keep in close contact with their clients in order to assess their changing risks and hence their insurance needs keep in close contact with insurers to find out what products are available …

Actuaries apply theories of probability to financial problems, and assess risks, probabilities and long-term effects of decisions. What actuaries do advise on investments provide strategic business advice design and manage new pension schemes use compound interest and statistical techniques use specialised computer software if employed in life assurance companies, calculate rates to be charged fo…

Customer service representatives act as the link between the customer and the business or organisation. They ensure that customers are satisfied with the product or service, and so maintain profitable customer relationships. What customer service representatives do deal quickly and efficiently with customer enquiries or complaints by phone, post or email expedite customer orders, including keepin…

Customer service managers work at various levels within a company to ensure that it satisfies and excels its customers’ needs. This may mean helping to develop a customer service policy for an entire organisation, managing a team of staff, or handling face-to-face enquiries from customers. What customer service managers do provide help and advice to customers over the telephone, by e-mail or face…

Call centre managers look after a team of call centre operatives. What call centre managers do manage a team of staff at a call centre and set targets to ensure maximum productivity deal with customer complaints referred by front-line staff periodically review the effectiveness of the service and make recommendations for improvements to senior managers deliver training to staff on an ongoing basi…

Strategic Consultant

Strategic consultants work alone or within a firm to help an organisation improve its performance. What strategic consultants do specify an organisation’s objectives, develop policies and plans to achieve these objectives, and allocate resources to implement the plans carry out an internal and external situation analysis establish a chain of command or an alternative structure assign responsibili…

Scientific consultants work in a team or as an individual specialist to provide scientific advice, investigation and analysis for a client. What scientific consultants do work with legal representatives on litigation and criminal cases work with the client to define the problem, desired outcomes and schedule for key changes create well-controlled programmes of relevant investigation work with lab…

Management consultants work in a specialist management consultancy firm or within a consultancy firm that offers a range of services. What management consultants do market their service to clients provide advice on a range of management issues, and financial and administrative systems identify problems develop recommendations and work with the client to implement these. Key skills for management …

Information technology (IT) consultants work in firms of management consultants, software and systems houses within large manufacturers of computing equipment, or occasionally internally in major industrial companies. What IT consultants do analyse IT requirements within companies and give independent and objective advice on the use of IT provide specialist support and back-up to professionals wi…